Shipping Policy
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At 797 Jewelry we offer standard shipping via reputable carriers to ensure timely delivery of your order. Express shipping options are available for faster delivery, with additional charges applicable based on your location and selected shipping method.
We ship internationally to many countries, with shipping rates and delivery times varying based on the destination. Customers are responsible for any customs duties, taxes, or fees imposed by their country's authorities.
Processing Time
Orders are typically processed and shipped within 5-7 business days, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
Return Policy
To be eligible for a return, items must be unused, in their original condition, and returned within 30 days of purchase.
Return Process:
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Contact our customer service team to initiate a return request at info@797jewelry.com and receive a Return Merchandise Authorization (RMA) number.
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Pack the item securely in its original packaging along with the RMA number and any accessories or documents included.
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Ship the return package to the address provided by our customer service team.
Refunds
Once we receive and inspect the returned item, we will issue a refund to your original payment method, excluding any shipping charges.
Refunds may take several business days to process and reflect in your account, depending on your financial institution.